ReportMagic: Getting faster support

For fastest support response, please press the feedback button in the top left hand corner of the screen.  This automatically creates a ticket containing your username, the URL you were on at the time, starts the ticket timer earlier etc. and gets assigned to the first available engineer.  You will receive an email with details of your ticket, including a unique reference number.

Please do complete all ticket details.  Some guidance on the options:

Please select from the emotions as follows:

• Happy - you just wanted to say thanks
• Inspired - you've got a great idea for a product feature
• Puzzled - you're trying to do something but can't figure out how
• Unhappy - you've found a bug, typo, inconsistency etc.

Please select from the priority options as follows.  We reserve the right to re-prioritise tickets according to our own judgement against these guidelines:

• Extremely: P1 - The system is not functional.  Immediate response required
• Very: P2 - More than one user is affected and a prompt response is required
• Fairly: P3 - Only one user is affected and/or a response can wait
• Quite: P4 - Users are only somewhat affected and the system is functional
• Slightly: P5 - An itch needs scratching

Summary - please provide a nice headline.. For example:

• I can't copy a file; or
• Add MySQL support

Description - please provide as much detail as you can

You can also upload files, for example report templates.